Policies

General guidelines:

Paddling is an amazing sport that is accessible to people of all backgrounds and abilities. To ensure that all are safe and happy during their adventures with us, we restrict our programs and services to individuals who are:

  • 18 years or older, or accompanied by an adult.
  • Able to listen, understand and follow instructions.
  • Able to manage all personal care and mobility independently or with the assistance of a companion.
  • Comfortable on or in the water while wearing a properly fitted personal flotation device.
  • Able to maintain a properly balanced, upright position while seated in a kayak, following instruction.
  • Not under the influence of alcohol, drugs, or medication which may impair one’s abilities or judgment.

Cancellations

We totally understand that life happens and believe in accommodating requests for changes in reservations with honesty, fairness, and flexibility. If your paddling excursion needs to be cancelled, we are happy to offer a generous cancellation policy and ask that our guests respect this policy:

Each reserved seat cancelled at least 48 hours prior to the scheduled trip will be issued a full refund, no matter the reason. For any reserved seats cancelled less than 48 hours prior to the scheduled trip, no refunds will be issued. If conditions are expected to be unsafe or unsuitable for paddling, excursions will be modified, postponed, or cancelled at our discretion. In such situations, we will make every attempt to contact you in a timely fashion.

In the event that an excursion is modified/postponed/cancelled at our discretion, all participants will have the choice to reschedule their excursion or receive a full refund. In order to ensure a safe and happy environment, we reserve the right to deny, abort, or refuse services at our discretion.

Privacy

We are a mom-and-pop operation and fully understand the importance of safeguarding privacy in today’s world. In a nutshell:

  • We won’t sell or give any of your information to anyone.
  • We won’t spam you with emails.
  • The site does use cookies to collect basic usage information to help improve the site.

The following explains, in more detail, the information we may collect and how it is used:

Name(s), billing address(es), credit/debit card information, e-mail address(es), and/or phone number(s) collected during the reservation/billing process are used in order to process payments or to contact you with information regarding your reservation/payment complications. This information is used for these purposes only. We will not sell, lease, exchange your personal information with any person or company other than parties directly associated with the processing of payments.

Besides for reservations & billing purposes described above, we do not actively gather personal information, such as your name or email address unless you choose to provide it to us (i.e. by filling in a ‘send us a message’ form or signing up for our newsletter). Upon signing up for our “Notes From the Waterfront” newsletter, your information (name and email address) will only be used for the purpose of sharing the newsletter with you. We will not sell, lease, or exchange your information with any other person or company.

The sign-up (and unsubscribe option) for the newsletter on the Happy Paddler’s website and other social media (e.g. Facebook) is handled by MailChimp. Alongside the email address you sign up with, MailChimp logs the following information:

Statistics show which links in the mailings are clicked and how many times

Statistics show how many of the mailings are opened

Statistics showing from which countries mailings were opened

These statistics helps us understand the demographics of our readers so we can tailor the content. Your data will not be shared with any other third party outside Happy Paddler, unless we are legally compelled to do so. Please visit MailChimp’s legal policies page for more information on what data is collected, what cookies they use, and how data is managed by them.

Google Analytics may be used to assess what search terms visitors use to find the Happy Paddler website. Please see the Google Analytics privacy and security policy for more information (including cookie use).

Collecting these bits of data helps us understand the demographics of our visitors and tailor our website design and content for your enjoyment and ease of booking. If you want to disable cookies altogether, you can set your browser to do so. Instructions on how to do this vary from browser to browser and may change, so please use your favorite search engine to find help with optimizing your cookie settings.

Terms of Use

Unless otherwise noted, all content (including but not limited to articles, photos, and videos appearing on HappyPaddler.com are subject to copyright and cannot be reproduced without permission. This includes content that is not owned/copyrighted by Happy Paddler but reproduced here with the express permission of the original creator. If you would like to reuse any content, please do not hesitate to get in touch.

Questions?

If you have any questions about the terms of use or privacy policy, please do not hesitate to contact us directly or send us a message using the form below. To learn more about our tours and rentals, feel free to read over our frequently asked questions.